Effective Date: January 9, 2025

 

Torasonali is committed to delivering your purchases promptly and safely. This Shipping Policy outlines our shipping methods, delivery times, and related details. By placing an order with us, you agree to the following shipping terms and conditions. Please read this policy carefully before completing your purchase.

 

1. Shipping Methods

We offer a variety of shipping methods to ensure that your orders are delivered in a timely manner. Shipping options vary depending on your location and the size of your order. The following shipping methods are available:

 

Standard Shipping: This is our most economical shipping option and typically takes 5-10 business days for delivery within the United States.

Expedited Shipping: Faster delivery for those who need their items sooner. Expedited shipping typically takes 2-4 business days.

Next-Day Shipping: For urgent deliveries, we offer next-day shipping for certain products within the U.S.

International shipping options are also available, including:

 

International Standard Shipping: Delivery typically takes 7-21 business days depending on the destination country.

International Express Shipping: A faster international option with delivery within 3-7 business days to select countries.

2. Shipping Charges

Shipping fees are calculated based on the destination, weight, and dimensions of the items in your cart. These charges will be clearly displayed during the checkout process before you finalize your purchase. We offer free standard shipping on orders over a certain amount within the U.S. (please check our website for current promotions).

 

Shipping Costs: All shipping charges, including taxes and customs duties for international shipments, are the responsibility of the customer. The shipping cost will be calculated during checkout.

3. Order Processing Time

After placing your order, it will be processed within 1-2 business days. Processing includes verifying payment, preparing items for shipment, and completing any necessary quality control checks. If there are any delays in processing your order, we will notify you as soon as possible.

 

Backorders: If an item is out of stock at the time of your order, we will notify you via email. You may choose to backorder the item or cancel your order for a refund.

4. Shipping and Delivery Times

Delivery times vary depending on the shipping method selected, your location, and product availability. The following estimates apply to U.S. orders:

 

Standard Shipping: 5-10 business days

Expedited Shipping: 2-4 business days

Next-Day Shipping: 1 business day

International Shipping: 7-21 business days (varies by country)

While we make every effort to ship your items as quickly as possible, please note that delivery times may be affected by factors outside of our control, such as weather, holidays, or shipping carrier delays.

 

5. Shipping Restrictions

We currently ship to most locations worldwide, but some products may have shipping restrictions based on the destination country or region. We are unable to ship to certain remote or restricted locations due to logistical challenges or regulations.

 

International Orders: Customers outside the U.S. are responsible for any customs duties or import taxes that may apply. These charges are not included in the price of the product and are the responsibility of the buyer.

6. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment and see estimated delivery dates. You can track your order via the carrier’s website (such as FedEx, UPS, or USPS).

 

7. Damaged or Lost Shipments

If your shipment arrives damaged or is lost during transit, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure that you either receive a replacement or a refund, depending on the circumstances.

 

Reporting Damaged Goods: If your product arrives damaged, please provide photos of the damage and the packaging to help us investigate.

8. Address Verification

It is crucial that you provide the correct shipping address at the time of checkout. We cannot be responsible for incorrect or incomplete addresses. If you realize there is an error with your shipping address after placing the order, please contact us as soon as possible, and we will try to correct it before shipment.

 

9. Shipping Delays

While we strive to fulfill and deliver your order promptly, certain circumstances, including high demand, product availability, and external factors like weather or carrier delays, may result in shipping delays. In such cases, we will do our best to keep you informed and update you on the estimated delivery time.

 

10. Shipping Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the Effective Date will be updated. Please review this policy periodically to stay informed about any updates.