Effective Date: January 9, 2025

 

Welcome to Torasonali! We are committed to providing a smooth and secure shopping experience for our valued customers. This Payment Policy outlines the payment methods accepted, as well as details regarding payment processing, security, and related information for all purchases made on our website, torasonali.com. Please read this policy carefully before making a purchase.

 

1. Accepted Payment Methods

We accept a variety of payment methods to ensure a seamless transaction process for our customers. All payments are processed securely via trusted third-party payment gateways. The following payment methods are available for purchases on torasonali.com:

 

Credit/Debit Cards: We accept major credit and debit cards, including:

Visa

MasterCard

American Express

Discover

PayPal: PayPal offers a secure method for online payments, allowing you to use your PayPal balance, bank accounts, or linked credit cards.

Gift Cards: Torasonali gift cards can also be used for online purchases, and they will be processed just like any other payment method.

All payments are processed in USD (United States Dollars). If you are purchasing from outside the U.S., the final charge will be converted into your local currency by your payment provider.

 

2. Payment Authorization

Once you place an order on our website, your payment will undergo an authorization process to confirm the transaction’s validity. This process involves checking your payment method for sufficient funds, verifying the details, and confirming the accuracy of the billing information provided. Please note that:

 

Authorization Hold: When you place an order, your payment method may be charged for the amount of the purchase or temporarily held by your payment provider. Your card will not be charged until your order has been processed and dispatched.

Order Confirmation: After successful payment authorization, you will receive an email order confirmation. If there are any issues processing your payment, we will notify you via email to resolve the issue promptly.

3. Security of Payment Transactions

At Torasonali, we take your security seriously. Our website is equipped with industry-leading encryption technologies to protect your financial and personal information. All transactions are processed through secure and trusted third-party payment gateways that use SSL encryption technology to protect your sensitive data.

 

We do not store any of your payment card information on our servers, as all payments are processed directly by the payment gateway. Additionally, we adhere to the Payment Card Industry Data Security Standard (PCI DSS) to ensure that your payment details are always protected.

 

4. Payment Declines and Failed Transactions

In some cases, a payment may be declined due to insufficient funds, expired cards, incorrect payment details, or issues with your bank or payment provider. If your payment is declined, you will be notified immediately, and you will be able to retry the payment or choose an alternative payment method.

 

If a payment fails multiple times, your order will be placed on hold until the issue is resolved. We encourage you to contact our customer support team for assistance if you encounter issues with payments.

 

Failed Transaction Handling: If a transaction fails, we will notify you and provide you with the opportunity to resolve the issue by updating your payment method. If we cannot successfully process your payment after several attempts, your order will be canceled.

5. Payment Fraud Prevention

We are committed to maintaining a fraud-free shopping environment. We employ advanced fraud detection systems to monitor all transactions for unusual activity. In some cases, we may contact you directly to verify your payment details. Please be aware that any suspected fraudulent activity may result in order cancellation and may be reported to the authorities.

 

If you believe your payment information has been compromised, please contact us immediately at info@torasonali.com or call us at (732) 240-7917.

 

6. Billing Address Verification

To protect both you and Torasonali from unauthorized purchases, we utilize the Address Verification System (AVS) to match the billing address you provide with the one your bank has on file. If the billing address provided does not match the one associated with your card, your payment may be declined.

 

Accurate Information: Please ensure that the billing address you provide during checkout is accurate and matches the one on your bank statement. If you encounter issues, you may need to update your billing information or contact your bank.

7. Subscription and Recurring Payments

If you subscribe to any recurring service or product offered by Torasonali, such as subscription-based products or payment plans, you will be billed on a regular basis according to the terms of the specific service.

 

Subscription Cancellations: You may cancel your subscription or recurring payments at any time through your account settings or by contacting our customer service team.

Payment Renewal: For recurring payments, your account will be charged automatically until you cancel the subscription. If your payment is unsuccessful, we will notify you to resolve the payment issue. Failure to resolve payment issues may result in suspension of service.

8. Payment Disputes and Chargebacks

If you believe that a charge on your account is incorrect, you are entitled to dispute the charge. We request that you contact us immediately at info@torasonali.com so that we can investigate the issue. If you file a chargeback with your payment provider, we will make every effort to resolve the dispute amicably, but we may be forced to take further action if necessary.

 

Chargeback Fees: Please note that chargebacks can result in additional fees from your payment provider. If a chargeback is found to be fraudulent or unjustified, you may be liable for any fees incurred as a result.

9. Refunds and Credits

If you request a refund due to a return or order cancellation, we will issue the refund to the original payment method used during the transaction. Refunds typically take 3-5 business days to process, but times may vary depending on your payment provider.

 

Refunds will not include the cost of shipping or any other additional charges unless the return was due to our error (e.g., incorrect or damaged product).

 

10. Payment Modifications

We reserve the right to modify or update our payment policies at any time. Changes will be posted on this page, and the “Effective Date” at the top of this page will reflect the latest update. We encourage you to review our Payment Policy periodically to stay informed.