Effective Date: January 9, 2025

 

At Torasonali, we strive to provide our customers with high-quality products and exceptional service. This Sales Policy outlines the terms and conditions that govern all purchases made on our website, torasonali.com. By placing an order with us, you agree to be bound by these terms and conditions. Please read them carefully.

 

1. Product Information

We make every effort to provide accurate and up-to-date information about our products, including descriptions, prices, availability, and images. However, we do not guarantee that the descriptions or other content on our website are completely free of errors or omissions. If an error is found, we reserve the right to correct it without prior notice.

 

Product Availability: We try to keep our inventory updated, but due to high demand or unforeseen circumstances, some products may be temporarily out of stock. If this occurs, you will be notified and given the option to backorder the item, substitute for a similar product, or receive a full refund.

Pricing: All prices are listed in USD and are subject to change without notice. Prices do not include applicable taxes or shipping fees unless stated otherwise during checkout.

2. Ordering Process

Placing an Order: To place an order, simply browse our website and add the items to your shopping cart. When you’re ready to purchase, proceed to the checkout page where you will be asked to provide your billing and shipping information, as well as payment details.

Order Confirmation: After placing an order, you will receive an order confirmation email. This email will contain a summary of your order, including the products you have purchased, the total cost, and the shipping details. Please review this information carefully and notify us immediately if there are any discrepancies.

3. Payment Methods

We offer a variety of secure payment options for your convenience, including:

 

Credit Cards: Visa, MasterCard, American Express, Discover

PayPal

Gift Cards: Torasonali gift cards can also be used for purchases on our website.

All payment transactions are processed through secure payment gateways to ensure your financial information is kept safe.

 

Payment Authorization: Please note that your payment will only be processed once your order has been confirmed. If there are any issues with processing your payment, we will contact you for further instructions.

4. Sales Taxes

Sales tax will be applied to orders shipped to certain states, as required by law. The applicable tax rate will be calculated during the checkout process based on your shipping address. If sales tax is applicable to your order, it will be clearly displayed before you confirm your purchase.

 

5. Shipping and Delivery

Shipping Methods: We offer various shipping options depending on your location and the size of your order. Shipping costs will be calculated during checkout.

Processing Time: All orders are typically processed within 1-2 business days. Custom orders or items with special handling may take longer.

Delivery Time: Delivery times vary depending on your shipping address and selected shipping method. Domestic orders typically arrive within 5-10 business days, while international orders may take longer. Please note that we cannot guarantee exact delivery times.

Shipping Restrictions: We currently ship to most countries worldwide. However, some locations may have restrictions on certain products. Please check with our customer service team if you have questions about shipping to your area.

6. Order Cancellations

You may cancel your order within 24 hours of placing it, as long as the order has not yet been processed or shipped. To request a cancellation, please contact our customer service team as soon as possible. Once your order has been processed and shipped, cancellations cannot be accepted.

 

7. Customer Service

If you encounter any issues or need assistance with your order, please contact our customer service team using the following methods:

 

Phone: (732) 240-7917

Email: info@torasonali.com

Our team is available to assist you with product inquiries, order status updates, and any other questions you may have.

 

8. Warranty and Defective Products

We stand behind the quality of our products. If you receive a damaged or defective item, please contact us immediately at info@torasonali.com or call (732) 240-7917. We will arrange for a replacement, refund, or credit depending on the situation.

 

Warranty: Most of our products come with a warranty. Please refer to the specific product page for detailed warranty information.

9. Final Sale Items

Certain items may be marked as “Final Sale” and cannot be returned, exchanged, or refunded. These items will be clearly identified on the product page. If you are unsure whether an item is eligible for return, please contact our customer service team.

 

10. Changes to This Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be reflected on this page, and the “Effective Date” at the top of this page will be updated. We encourage you to review this policy periodically to stay informed about our sales practices.